Ever tried to soothe a very young child when he’s crying? You cuddle him, give him something to eat, something to drink. But the bawling is driving you crazy. And so you give him some of his favourite toys, some keys—and maybe in a moment of madness, a set of drums. You’ve calmed down the […]
[Continue reading...]How To Isolate the Biggest Problem Of The Client (Without Driving Yourself Crazy)
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